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FAQs

What does “bistitchual” mean?

It’s a play on the word “bisexual”, which we both are. It refers to doing more than one fibre craft (like knitting & crochet), which we also both do!

 

You seem neat. What do you sell?

All kinds of cool stuff! We stock exclusively Canadian and/or queer yarn, with a gigantic (and growing) selection of fibres from indie dyers. We have everything from lace weight to roving, made with all combinations of plant and animal fibre, in every colour of the rainbow.  

 

Aw dang, I wish I knew how to knit and/or crochet!

We sell beginner kits! We want to make fibre arts as accessible and non-intimidating as possible. The kits are specifically designed to be beginner-friendly, so they include absolutely everything you need to get started. The kit for each project contains a link to a PDF with step-by-step instructions, including pictures and video tutorials for every skill you’ll learn. In addition, you’ll get a print copy of the full pattern, all the required yarn in the colour(s) of your choice, the knitting needles or crochet hooks required by the pattern, and a WIP bag to keep it all together.

 

 

Actually, I don’t want to knit and/or crochet.

That’s cool, we’ve got a whole bunch of other rad stuff too! We’re an official retail partner of the Flamingo Market, which means we have a consistent rotation of art and products from local LGBTQIA2+ makers. We’ve got pronoun pins, patches, masks, highly specific greeting cards, handmade pottery, and macrame, just to name a few examples. 

 

Can I come buy things in person?

You sure can! But please remember that we have restrictions in place, both for our safety and yours. Masks are required for entry, and we will be enforcing a 2-person limit in the store. We will also be leaving the door and windows open whenever the weather allows, in order to increase ventilation.

 

So with that in mind, please feel free to drop by any time during these hours:

 

Monday: by appointment only

Tuesday: by appointment only

Wednesday: 12-6

Thursday: 12-6

Friday: 12-6

Saturday: 12-6

Sunday: 12-5

 

 

I’d love to check out the store, but I can’t/don’t want to deal with social interaction. 

Oh wow, do we ever get that. You can use this calendar here to book a private 20-minute appointment before or after our regular hours, or any time on Mondays and Tuesdays. 

 

This calendar will also give you the option to indicate the level of engagement you’d like from us while you’re here. So if you’re happy to just explore on your own, we’ll know to leave you to it!

 

And if there are any other ways we can accommodate you, or make this space more accessible to you, please don’t hesitate to let us know. 

 

Is your store physically accessible?

We are on the ground floor, with no steps. The doorway is 35” wide, and opens inward. The threshold doorframe is raised 2.25” on both sides, and we are working on getting a ramp. There are no obstacles or corners to navigate around the door, so someone with a mobility device will be able to enter straight into the space. There are two display shelves in the centre of the store, with a wide aisle all the way around. But these are easily moved if more space is required. If there seems to be be any potential barriers, or if there is any further information we can provide, please let us know how we can help.



What about sensory/spatial/non-physical accessibility?

As this is an autistic-owned business, sensory concerns were an important factor while we put the store together! The walls, floor, fixtures, and ceilings are all soft shades of white and grey. The space is open-concept (no cramped aisles) and primarily lit with natural light. There is either no music, or chill music played at a low volume. 

 

I’d love to check out your store, but I can’t :(

That’s okay! Our full range of fibre, tools, notions, and cool queer stuff is available through our online store! We offer free shipping on orders over $100, and ship out all orders within 2-3 business days.

 

We currently ship anywhere in Canada and the US, and are working on setting up international shipping soon! If you live outside if North America and would like to place an order, please send us an email through our contact form.

 

Wait, what's the difference between a ball, a skein, and a cake?

This is actually a hotly-debated topic (see here for the knitty-gritty), so for the sake of simplicity, this is how we use the terms.

 

Ball: ready to use without any prep. Most commercially available yarn is in ball form. Whether it's a traditional ball, doughnut, or bullet, you pick it up at your favourite craft store, and start knitting as soon as you get home.

 

Skein: needs to be wound before you can use it. It's a giant flat loop that's most commonly found with hand-dyed and/or higher-end yarns. The loop is twisted and folded to make a long, skinny shape that resembles a braid. This is great for displaying, shipping, and storing yarn, it will create a horrifying disaster if you try to knit with it from the loop (as I learned from experience). Fortunately, winding it into a ball yourself is extremely easy to do (and some people even find it relaxing)! 

 

Cake: a skein that's been wound with a yarn winder. It's similar to a ball, but this put-up gets the name from its short, round, flat-top shape--not to mention that the yarn gets pulled from the centre, which kind of looks like a candle. This is the ideal option for folks who just want to knit without the hassle of winding it into a ball. If you select this option, we’ll make your yarn into a cake for you, so you'll be ready to dig in as soon as you open your package.

 

What if I have a question you didn’t answer here? 

We’d love to answer it for you! Send us an email at info@bistitchual.ca